Support
Written by a human, answered by one.
Write to support@ageproofapp.com and you will get a reply. If you tell us your app version — it is at the bottom of the You tab — we can usually answer in one message instead of three.
Common questions
The scan will not start, or the camera looks black
Ageproof needs camera access to measure anything. Check Settings → Ageproof → Camera and make sure it is on. If it is on and the screen is still black, force-quit the app and reopen it. Scans need a bit of room: stand far enough back that your whole body is in frame, in a reasonably lit space.
It could not read one of my movements
That happens, and the app is built to say so rather than invent a number. If a movement will not register, you can leave it out and keep going — your other results still count. Common causes are baggy clothing, a very dark room, or standing so close that your feet leave the frame.
My weekly result says "too close to call"
That is a real answer, not an error. Ageproof only reports a change when the measurement is confident enough to stand behind. Weeks where the numbers move less than the measurement noise are reported honestly instead of being dressed up as progress.
I paid but nothing unlocked
Open the You tab and tap Restore purchases. That re-checks your Apple ID for an active subscription. If it still does not unlock, write to us with the Apple receipt email and we will sort it.
How do I cancel?
Subscriptions run through Apple, so cancelling happens in Settings → your name → Subscriptions → Ageproof. You keep access until the end of the period you have paid for. We cannot cancel it from our end, and we will never make you email us to do it.
How do I get a refund?
Refunds are issued by Apple, not by us, at reportaproblem.apple.com. If Apple turns you down and you think that is wrong, write to us and we will look at it.
My results are not on my new phone
Results sync through your private iCloud. Sign in to the same Apple Account on the new phone and make sure iCloud Drive is on. Syncing can take a few minutes on first launch.
How do I delete my data?
Delete the app, then remove its iCloud data in Settings → your name → iCloud → Manage Account Storage. Your scan results live in your own iCloud, so that removes them at the source. To ask about anything else we hold, write to us — details in the privacy policy.